s

FAQ

When will my order ship?

We usually ship on Mondays, Tuesdays, and Thursdays, but do ask for grace in the  case an item is temporarily sold out. Typically, orders are gathered first thing in the morning so if you placed an order, for example, on Tuesday afternoon, it probably won't head to USPS until Thursday. 

The exception falls on custom and made-to-order items, which may ship 3-4 business days after purchase. If you're not sure which yours is and need to know, send us an e-mail! hello@dearmushka.com

Packages are shipped first class through USPS, which takes roughly 2-4 business days to arrive (10-20 internationally).

 

Return Policy

We want you to love your new items! If you aren't satisfied with your purchase you may return your unused order in the original packaging within 7 days of receipt. Once we receive the item we will issue you a store credit for the full purchase price minus the cost of shipping. For studio address please email us at hello@dearmushka.com

(Exclusions apply to custom jewelry, including pieces that are stamped, birthstone specific, or include add-ons.)

If your package is lost, store credit will be issued to you after 30 days showing no movement on its USPS tracking. Orders marked as delivered by the USPS cannot be credited. 

 

Can I ship directly to someone else? With a note? Without an invoice? 

Absolutely! Because so many orders are gifts, we never include a priced invoice in the package. It simply gets e-mailed straight to you. We're happy to write a short (1-2 sentences) note in the package; just leave your message on the "view cart" screen and we'll include it. And then put your desired shipping address in the "ship to" box!

 

Will my jewelry include the product description?

We don't include an item's description in the packaging beyond a verse card, but you're welcome to copy it & print yourself! We know that can be helpful, especially when you're gifting to a friend!

 

Will you cover international customs fees?

Unfortunately, no. When shipping internationally, the customer is responsible for all fees associated with the transit of the package. Once we ship your order and provide you with a tracking number, you are responsible for tracking your order down and paying any additional fees necessary in order to receive your package.

Do you run sales or promotions? 

Sometimes, yes! Follow us on Instagram @dearmushka or sign up for our newsletter to stay up to date on promotions and new products.

 

Do you sell wholesale?

Of course! E-mail us at wholesale@dearmushka.com for more information. We'd love to work with you. 

 

Can you create me a custom piece?

I wish we could, but there just isn't enough time in the day! You're welcome to make your piece unique with an add-on, but we don't design special pieces or verse cards at this time.

 

How do I care for my necklaces?

Thank you for remembering that you are purchasing handmade jewelry; most items are delicate and need to be worn and handled with care. We are not responsible for items broken due to improper handling so be kind to your jewelry!


All jewelry should be taken off before showering, swimming, and exercising.
Keep clean & dry when not in use.

To clean sterling silver: mild jewelry cleaner or soap and water, rinse.
To clean gold filled: mild jewelry cleaner or soap and water, rinse.
To clean gold or silver dipped: water and rinse; do no scrub or use chemical cleaners.
To clean brass: rub with lemon juice (or ketchup) and water, then rinse. oxidation is a beautiful part of brass' natural process and should be expected.

If we haven't answered all of your questions, do not hesitate reaching out to us. We'd be more than happy to assist you further! hello@dearmushka.com