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FAQ

When will my jewelry ship?

We aim to ship your package on the next business day (hooray!) but do ask for grace in the rare case an item is temporarily sold out. 

The exception falls on custom items, which may ship 3-4 days after purchase (those include stamped initials, birthstones, add-ons, Harvest, Pearl 5).
Packages are shipped first class through USPS, which takes roughly 2-5 business days to arrive (10-20 internationally).

 

Return Policy

We want you to love your new jewelry! If you aren't satisfied with your purchase you may return your unused item(s) in the original packaging within 7 days of receipt. Once we receive the item we will issue you a store credit for the full purchase price minus the cost of shipping. For studio address please email us at hello@dearmushka.com

(Exclusions apply to custom jewelry, including pieces that are stamped, birthstone specific, or include add-ons.)

If your package is lost, store credit will be issued to you after 30 days showing no movement on its USPS tracking. Orders marked as delivered by the USPS cannot be credited. 

 

Can I ship directly to someone else? With a note? Without an invoice? 

Absolutely! Because so many orders are gifts, we never include a priced invoice in the package. It simply gets e-mailed straight to you. We're happy to write a short (1-2 sentences) note in the package; just leave your message on the "view cart" screen and we'll include it. And then put your desired shipping address in the "ship to" box!

 

Do you run sales or promotions? 

Sometimes, yes! Follow us on Instagram @dearmushka to stay up to date on promotions and new products.

 

Do you sell wholesale?

Of course! E-mail us at wholesale@dearmushka.com for more information. We'd love to work with you. 

 

How do I care for my necklaces?

Thank you for remembering that you are purchasing handmade jewelry; most items are delicate and need to be worn and handled with care. We are not responsible for items broken due to improper handling so be kind to your jewelry!


All jewelry should be taken off before showering, swimming, and exercising.
Keep clean & dry when not in use.

To clean sterling silver: mild jewelry cleaner or soap and water, rinse.
To clean gold filled: mild jewelry cleaner or soap and water, rinse.
To clean gold or silver dipped: water and rinse; do no scrub or use chemical cleaners.
To clean brass: rub with lemon juice (or ketchup) and water, then rinse. oxidation is a beautiful part of brass' natural process and should be expected.